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Frequently Asked Questions
Please contact us if you have any questions.
- Why did the Check-In Fee Increase to $20.00?
We have to pay our workers. People chose to make a reservation and not pay or use services when they arrived has prompted us to include 1 Shuttle Service with Each Non-Refundable Check-In Reservation Fee. The Check-In Fee is still $5. But now you have already paid for 1 Shuttle Service. If you choose to use other services, this cost is taken off your bill.
- Can I get a refund for the reservation fee?
We have a no refund policy. You can transfer it to another date and time within the year of purchase. You must include in the email 2 alternate dates and times for your new reservation and it must be before 10 am the day of your reservation. If we do not have a phone call from you, the reservation is void.
- When do I need to arrive at the start point?
With a reservation, you should arrive at least 15 min early to make sure you are at the Reservation Waiver Booth on time to complete your reservation. Arriving at the Parking Booth does not complete your reservation.
- What is the minimum age for river tubing?
We recommend no one under the age of 5. Small children cannot help to paddle on the river. They just like to think they do.
- Why do we need to make a reservation?
You Don't. Reservations are a luxury and no longer a requirement. You can always come with First Come First Serve Service.
- Why can’t I make a reservation for today?
Reservations can only be made 24 hours prior to your arrival. If you would like to come out today you will need to come in as a First Come First Serve customer.
- Why do you not have the waiver online?
There is a lot of other information that needs to be explained before you leave for your float and this cannot be done over the website.
- How do I rebook an time slot?
Plans Change. Weather is Unpredictable. If you need to change your reservation for any reason, you must call us by 10 am the day of your reservation and send an email to email@example.com by 2 pm that same day with 2 suggested dates and times you would like to move it to.We do not carry over reservations from one year to the next.
- Am I guaranteed to get on the river at my Scheduled time?
No. Your reservation allows you to be AT the Waiver Booth AT Your Scheduled time. Past the waiver booth, you will have to wait for attendant to complete everyone in front of you. This is a short line though.
- What types of payment do you accept?
We Accept Debit, VISA and MasterCard.
- Can I transfer my reservation?
If it is anytime Before 10 am the day of your reservation– Please send an email to firstname.lastname@example.org. Also give us 2 separate dates and times to transfer it to.
- Can I bring alcohol or cannabis with me down the river?
The consumption and transportation of alcohol and drugs is both prohibited and illegal. We reserve the right to refuse service if we suspect intoxication or you are caught in possession of liquor or drugs.
- What do I do if I am hurt/lost on the river?
Call 911. Your cell phone can be pinged and Search and Rescue will be able to direct you or they will be able to come to your aid.
We do not employ a Search and Rescue team.
- Why are you Closed Early
We are sorry when this happens. We do not know this before the hour has arrived, because the line is too long. We are only human and we sometimes are not able to get to everyone who would like to float the river.
- How long is the trip?
The trip duration will vary, depending on the height of the river for that day. We make age restrictions when the river is at a higher level and we change our closing time because of this. Please watch the home page for these changes.
- Is tubing safe?
When paying close attention to your surroundings, and following our strict safety guidelines, tubing can be one of the safest—and most enjoyable—experiences to travel down the Pembina River.
If you fall out of your tube while you are floating, you need to swim to shore with your tube so you can get back in.
Please note: no life guards are on-duty, and you will be responsible for your (and your children’s) own safety. You are also responsible to have a lifejacket on you.
- What if my tube is damaged? What do I do then?
Our tubes have a specially designed cover to protect from the rocks that are famous for popping tubes.
If your tube gets damaged you have 3 choices
1. Walk back up to the pick up point and wait until your party returns from their tubing trip
2. Join a friend on their tube, or
3. Walk to the pick up point so you can come back on the bus.
- Can I bring my own tube?
Yes you can bring your own tube. However, please be mindful of your personal tube’s size and durability, as it may not be suited for the size and conditions of the river. Additionally, we are not liable for any wear or damage on your personal equipment if you decide to use it for river tubing—use at your own risk.
All Tubes, floating islands, inflatable beds etc. are not designed for this river. You may or may not be walking because your tube has been damaged.
Please remember to bring good shoes that will stay on your feet so if your tube does pop, you can walk on the rocks.
You should also buy your own or rent a lifejacket. Our tubes are required to have a lifejacket with it.
- How do I get back to the start point?
You have 4 choices:
1. Use our Shuttle Service. $15.00 per person that rides the bus.
2. Have 2 vehicles. Park one at the Pembina River Provincial Park, and one here. $5.00 per vehicle. On Hot summer days, the provincial park day use area may be full and have no parking available by 11 am.
3. Complete your float and walk back to your car here. $5.00 Parking fee per vehicle, 45 min walk.4. Pay $20.00 per person at the Provincial Park Day Use area and if there is room on the bus, you might get a ride.
- What type of payments do you accept?
We Accept CASH, Debit, VISA and MasterCard. We DO NOT have tap. You must have your physical card and know your PIN.
- Will I get wet with your tubes? Will I get wet on the river?
Yes, water in the river will splash and you will get wet. The bottom of our tubes have holes in them and will allow water to enter.
- Are picnics allowed on the PRT grounds?
Yes. We do have picnic tables for you to enjoy a picnic before or after your float. Portable BBQs are also allowed on-site for cooking, but as mentioned earlier, we do not allow campfires for cooking.
- Are there bathrooms available on the PRT grounds?
Yes, there are several outdoor bathrooms available on the property.
- Where can I park?
We offer designated parking included with any tubing package and reservation. You must park on designated spots only. Cars in undesignated areas may be towed at the owner’s expense.
- Is there camping available?
No, we do not allow camping on-site. Additionally, we do not allow campfires on-site.
- Can I bring my pet?
Yes, at your own risk. We do not allow pets to ride on our rental tubes, so you must take your pet with you on your own tube, and it must be on a leash on site grounds. They are not allowed in our tubes because their claws can puncture the tubes, which in that case, you are responsible for the replacement of the tube and/or cover.
Additionally, please do not leave your pet in your car when you leave for tubing. We have a policy that if a pet is left in the parking lot or vehicle, police are called and the animal is put into protective custody.
- I just want to come and park and not use any of your services. Do I need a reservation for that?
No, we do not have reservations for Parking Only. This is Only a First Come First Serve Basis.
If you make a reservation you are required and charged for 1 of the services you requested upon arrival.
- Tuber Tip #1
TENNIS SHOES, AQUA-SHOES, SANDALS or other footwear are needed to protect against sharp objects, cuts, scrapes, bruises and the rocky river bottom while walking to and from entry/exit points. Rope can be provided to tie them to your tube. NOTE: FLIP FLOPS are not recommended for River Tubing as they slip and slide easily when wet and offer very little protection for your feet
- Tuber Tip #2
SUN BLOCK LOTION or SUN SCREEN should be applied both BEFORE and DURING each float trip or any time you are in the sun for extended periods. It's a good idea to bring a large white T-shirt and put on if you begin to sunburn. And A CAP, HAT or VISOR and SUNGLASSES will help shield your face, eyes and head from the rays of the sun.
- Tuber Tip #3
DO NOT LITTER! Dispose of all trash in garbage cans provided at entrance/ exit. Dump all trash in designated receptacles. Help keep our rivers, parks and the Pembina beautiful. Help everyone enjoy Pembina River
- Tuber Tip #4
GLASS CONTAINERS or STYROFOAM COOLERS are NOT RECOMMENDED on the Pembina River. DRINK PLENTY OF WATER while tubing on the Pembina River to help prevent dehydration.
- Tuber Tip #5
ATTACH & SECURE PRESCRIPTION GLASSES, EYEWEAR and SUNGLASSES to your face, head or body while tubing. Anyone wearing glasses should have a headband, neckband or float bobber of some sort, preferably the floating type that attaches to each arm of your glasses to prevent your eyeglasses from falling off your face and sinking into the river should you flip your tube over. We suggest you bring your own Float Bobber with you for your eyeglasses.
- Tuber Tip #6
CHILDREN should be at least five (5) years old or older and MUST be accompanied by an adult for tubing on the river. Life jackets / vests are recommended for all children and all non swimmers and are provided on request at no charge with your tube rental. There are NO LIFE GUARDS ON DUTY, you will be on your own, use caution, think safety first! Parents & Guardians - you are responsible for your children...a waiver will be required for each tuber.
- Tuber Tip #7
SECURE YOUR CAR KEYS, house keys, or any other keys on the River… keys don't float... Locksmiths are expensive! Or leave them with our key security. DO NOT TAKE ANY VALUABLES ON THE RIVER as most items sink and are never found; place your cell phones, jewelry and other valuables in a safe place! Many people have lost Wedding rings and other types of rings because fingers tend to shrink after being in the water for awhile, allowing ring(s) to slip off fingers into the river, never to be found again.
- Tuber Tip #8
ATTACH & SECURE PRESCRIPTION GLASSES, EYEWEAR and SUNGLASSES to your face, head or body while tubing. Anyone wearing glasses should have a headband, neckband or float bobber of some sort, preferably the floating type that attaches to each arm of your glasses to prevent your eyeglasses from falling off your face and sinking into the river should you flip your tube over. We suggest you bring your own Float Bobber with you for your eyeglasses..
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